Urban Growers T&Cs

Terms of Use

(a) This Terms of Use is for the use of this website, including the platform hosted by Urban Growers (Urban Growers Platform) (collectively, the Website), operated by The Trustee for Urban Growers Trust (ABN 39 620 669 180) (Urban Growers).

(b) Access to the Website is conditional upon your acceptance, without alteration, of these Terms of Use.

(c) By accessing and browsing the Website, you accept, without limitation or qualification, the Terms of Use and the terms and conditions of Urban Growers’ Privacy Policy and, if relevant, the terms and conditions as contained in Urban Growers’ client agreements.

(d) For the purpose of this Terms of Use, you are referred to as a “Customer”, if the relevant clause is regarding any sale of goods or services, supplied by Urban Growers.

(e) Once the Customer’s project has been completed, Urban Growers has the right to share the Customer’s project on Urban Growers social media channels, website and/or use on marketing/PR collateral in both digital and print form.

Use of material on the Website

(a) You may view the Website and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for your personal, non-commercial use.

(b) Any other use, including the reproduction, modification, distribution, transmission, re-publication, display or performance, of the content of this site, is strictly prohibited.

(c) You may not modify or copy the layout of the Website and any computer software and code contained in the Website.

(d) The material provided on the Website is for personal use only and may not be: re-sold and/or redistributed in any material form; stored in any storage media; and/or re-transmitted in any media without the prior written consent of Urban Growers.

Links to other Websites

(a) The Website may contain links to sites on the internet that are owned and operated by third parties and which are not under the control of Urban Growers.

(b) Any links are provided as a convenience to you and the existence of a link to other sites does not imply an endorsement by Urban Growers of the linked site.

(c) Urban Growers is not responsible for the material contained on those linked sites.

User Accounts

(a) By signing up for a user account, you acknowledge that you have read this Terms of Use and any other relevant agreements and policies, deemed to be so relevant by Urban Growers, at its absolute discretion.

(b) Subject to any outstanding payments being made, you may, at any time, cancel your account with Urban Growers by emailing [email protected]

(c) Urban Growers may restrict or cancel your user account at any time, for any reason whatsoever, including, but not limited to, a breach of the terms of this Terms of Use.

Intellectual Property-General

(a) Urban Growers reserves all intellectual property rights including, but not limited to, copyright in material and/or services provided by it.

(b) The copyright in the Website and its content, including, but not limited to, design templates, is owned by Urban Growers, its affiliates or by third parties who have licensed the materials to Urban Growers or its affiliates.

(c) All trademarks mentioned on the Website belong to their respective owners.

Intellectual Property – Sale of Content

(a) The Customer agrees that the benefit to be received by the Customer from the Sale Content

(Benefit) is: (i) Subject to sub-clause

(d) (ii) herein, for personal use or the use of their respective business; and (ii) not to be commercially sold, sub-licensed, or otherwise commercially exploited.

(b) On the occurrence of a Sale, Urban Growers will grant the Customer a perpetual, non-exclusive, worldwide, irrevocable, royalty-free licence to use the Sale Content as required by the Customer to receive the Benefit.

Agreed Costs

(a) By purchasing Sale Content, therefore, being a party to a Sale, you agree to the cost of sale (Content Price), advertised by Urban Growers on the Website and/or FFS Platform, at the time of the Sale.

(b) Subject to sub-clause (c) herein, Urban Growers reserves the right to change the Content Price of any Sale Content, from time to time, without notice to the Customers or users of the Website.

(c) Urban Growers may not change the Content Price of an agreed Sale.

Point of Sale Terms & Conditions

(a) Urban Growers uses a number of payment gateways for: (i) Payments made by Customers to Urban Growers (Payments); and (ii) Refunds issued by Urban Growers to Customers (Refunds).

(b) In the process of making Payments, you may be re-directed to the platform used by that payment gateway (Payment Platform) and, in doing so, agree to the Terms of Use of such Payment Platform.

(c) Urban Growers reserves the right to change the preferred payment gateway, from time to time, without notice to any Customers.

(d) All transactions are processed in AUD figures.


(a) Upon placing your order you should receive a confirmation email within 24 hours. Please contact [email protected] if you do not receive this email within 24 hours.

(b) Please note: ‘business’ or ‘working’ days are Monday to Friday, excluding public holidays.

(c) All items on the Urban Growers website show the estimated shipping time.

(d) You should expect to receive your order within 3 business days of us shipping the item for most metropolitan area in Australia. Perth, Darwin and large cities and towns in QLD, NSW, SA & TAS can take 3-5 business days: other locations can take 4-8 days; remote areas can take longer.


(a) If there is a minor fault with the functioning of your product, please email [email protected] to request a repair of the product.

(b) If we are unable to repair the product or a major fault is established with the product, the Customer may elect to receive a replacement product of the exact same value or receive a full refund.

(c) We do not provide refunds for change of mind.


(a) Urban Growers is making the Website available for others to publish information without assuming a duty of care to users.

(b) Urban growers is not in the business of providing professional advice and gives no warranty, guarantee or representation about the accuracy, reliability or timeliness or otherwise, of the information contained on the Website and/or linked sites on the World Wide Web.

(c) To the fullest extent permitted by law, Urban Growers disclaims any and all warranties, express or implied, regarding: the accuracy, reliability, timeliness or otherwise of any information contained or referred to on the Website and/or of any linked sites; and merchantability or fitness for any particular purpose for any service or product contained or referred to on the Website and/or on any linked sites.

(d) Urban Growers will not be liable, under any circumstances, for any loss of profits or any damages of any kind recognised by law (even if it has been advised of the possibility of such loss of profits or damages) which are the consequence of you: (i) Acting, or failing to act, on any information contained on or referred to on the Website and/or any of the linked Websites; and (ii) Using or acquiring, or your inability to use or acquire, any service or product contained or referred to on the Website and/or any linked sites.

(e) Notwithstanding that Urban Growers has used its best endeavours to ensure that the information contained and accessed through the Website is correct and current at the time of publication, Urban Growers does not accept responsibility for any error, omission or defect in this information and the Website is provided by Urban Growers on an “as is” basis.

(f) To the fullest extent permissible by law Urban Growers: (i) Does not make any representation, warranty or endorsement of any kind, express or implied as to the operation of the site or the information, content, materials or products on this site; (ii) Does not warrant that the functions of the Website will be uninterrupted or error-free, that any defects will be corrected to that the server which stores and transmits content to you is free of viruses or other harmful components; and (iii) Does not warrant or make any representation regarding your access to, or the results of your access to, the Urban Growers (including any related or linked websites) or any content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise.

(g) Urban Growers will not be liable under any circumstances for any loss of profits, consequential loss or any damages of any kind recognised by law, which is the consequence of you using or accessing or any inability to use or access the Urban Growers Website.

(h) Urban Growers will not liable for any delays that may occur during the push live process of your Urban Growers’ website – due to external parties involved (eg. your existing domain and/or hosting provider) this process can take anywhere up to 72hrs or longer, depending on your provided details. (i) Urban Growers cannot take responsibility for any issues or circumstances resulting from misuse of Urban Growers products, including but not limited to issues caused by external web development not performed by Urban Growers.

Limitation of liability

Urban Growers’ liability for breach of any warranty or condition in these Terms of Use or for breach of any implied warranty or condition that cannot be excluded by operation of law, is limited at the option of Urban Growers to the following:

(a) in the case of services, the supply of the services again or the payment of the cost of having the services supplied again; and

(b) in the case of goods, the replacement of goods or the supply of equivalent goods, the repair of goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired. Alteration of Terms of Use Urban Growers reserves the right to change the terms of access, conditions and notices under which the Website is offered with or without notice to you and without giving any explanation or justification for such change.

Relevant Jurisdiction

(a) If any part of these Terms of Use are found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of the Terms of Access and the severed part will not affect the validity and enforceability of any remaining provisions.

(b) The Terms of Use are to be governed by and construed in accordance with the laws of New South Wales, Australia.

(c) Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of New South Wales to determine any dispute arising out of these Terms of Use.

Customer Service

For any Customer service enquiries, please send an email to [email protected]or mail Level 2, 22-24 Hutchinson St, Surry Hills. NSW 2010

Terms of Use last updated on July 2018