What personal information do we collect, use and disclose?
Urban Growers, in the course of conducting its business, collects a range of personal information including, amongst other things, names, email addresses, mailing and residential addresses, business and home phone numbers.
Urban Growers only collects personal information that is reasonably necessary for one or more of Urban Growers’ functions or activities.
Urban Growers only collects sensitive information1 if it is reasonably necessary for Urban Growers’ functions or activities or an exception applies under the Privacy Act and the individual to whom the information relates has given their express consent to the collection.
1 Sensitive Information includes information about an individual’s mental health, disability, racial or ethnic origin, criminal convictions, religious affiliation and political affiliation.
How do Urban Growers collect the information?
Collection of personal information by Urban Growers is only done by lawful and fair means.
Urban Growers collects personal information about an individual directly from that individual wherever it is reasonable and practicable to do so. This may be through contact forms, letters, emails, websites, receipts, telephone conversations, consultations and attendance at events.
What does Urban Growers use personal information for?
Urban Growers will only use or disclose personal information for the Primary Purpose including things such as managing our relationships, performing administrative functions, informing customers and others about our products and services by direct marketing methods, market research, building and maintaining business relationships, implementing our communication model and complying with legal requirements.
Where Urban Growers uses personal information other than for the Primary Purpose, Urban Growers does so in accordance with the Privacy Act and APP 6.
Urban Growers engages in direct marketing of its products and services from time to time.
Urban Growers only uses personal information for direct marketing in circumstances where Urban Growers has collected the information directly from the individual and that individual reasonably expects to receive direct marketing material from Urban Growers (for example, where an individual has signed up to receive direct marketing material from Urban Growers).
Urban Growers offers all individuals the opportunity to unsubscribe from receiving direct marketing communications.
Access to and accuracy of personal information
Urban Growers takes all reasonable steps to ensure that the personal information it collects, uses and/or discloses is accurate, complete, up to date and relevant.
You have the right to ensure that your personal information which is held by Urban Growers is accurate. To make a request to access and/or correct your personal information, please contact Urban Growers’ Privacy Officer using the contact details provided below.
While Urban Growers will always endeavour to give access to personal information free of charge, Urban Growers reserves the right to charge individuals for access to personal information to cover costs associated with:
searching for, locating and retrieving personal information and deciding which information to provide to the individual;
using an intermediary; and
reproducing and sending the information.
Urban Growers is entitled to refuse to give access to personal information in certain circumstances. For further information, please contact Urban Growers’ Privacy Officer using the contact details provided below.
Security of personal information
Urban Growers takes all reasonable steps to ensure that information held by Urban Growers is safe and secure, and that it is protected from misuse, loss, unauthorised access, modification and disclosure.
Urban Growers stores and secures all personal information via a third party data storage provider. Urban Growers will make all reasonable endeavours to ensure the storage provider is compliant with the APP’s.
Destruction and de-identification of personal information
Urban Growers will take reasonable steps to de-identify or destroy personal information when it is no longer needed by Urban Growers except where the information forms part of a Commonwealth record or Urban Growers is required, by law or a court/tribunal order, to retain the information.
Anonymity and pseudonymity
Individuals have the option of dealing anonymously or by pseudonym with Urban Growers unless it is impracticable to do so or Urban Growers is required, by law or a court or tribunal order, to deal with identified individuals.
If you believe there has been a breach of the APPs or an APP Code, please contact Urban Growers’ Privacy Officer using the details provided below.
Urban Growers takes privacy complaints very seriously. If you make a complaint, Urban Growers will respond within 5 business days to let you know who is responsible for managing your complaint. Urban Growers will try to resolve your complaint within 10 business days. When this is not possible, Urban Growers will contact you within that time to let you know how long we will take to resolve your complaint.
Urban Growers will investigate your complaint and where necessary, consult with third parties about your complaint. Urban Growers will make a decision about your complaint and write to you to explain our decision.
Individuals can also complain directly to the Office of the Australian Privacy Commissioner. Details about how to file a complaint can be found at www.oaic.gov.au or by calling 1300 363 992.
Contact Urban Growers
All queries and complaints should be directed to Urban Growers.
Contact Name: Byron Smith
Address: Surry Hills, NSW 2010